Order cancellation

Right of withdrawal

As consumer you have the right to dissolve the agreement within 14 days without any reason. This is called the right of withdrawal or also the legal cooling-off period. We appreciate if you give us a reason – we learn from that – but you are not obliged to do so. The cancellation period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically obtains the good. In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post or e-mail) that the agreement will be revoked. You can use the European standard form for cancellation (PDF), but you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of cancellation

If you revoke the agreement, we will refund all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice for a different delivery method than the cheapest standard delivery that we offer) within 14 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the delivery costs will not be refunded. We will refund you with the same payment method you used for the original transaction, unless you have explicitly agreed otherwise; in any case, no costs will be charged for such reimbursement.

We can wait with the reimbursement until we have received the goods back, or you have proven that you have returned the goods, whichever comes first. You must return the goods to us without delay, but in any case not later than 14 days after the day on which you have notified us of the decision to cancel the agreement. You are on time if you return the goods before the 14-day period has expired. Please return the product with all accessories and, if reasonably possible, in original condition and packaging. The direct costs of returning the goods are at your expense.

Our return address is: uCella Europe, Amsterdamsestraatweg 65, 1411 AX Naarden, The Netherlands

You are only liable for the depreciation of goods resulting from the use of these goods in a means that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. The basic principle here is that you can only handle and inspect the product as you would be allowed to do in a store.